ke99 Terms & Conditions

Acceptance of Terms

By accessing, registering on, or using the ke99 platform at ke99.io (the "Platform"), you ("the Player", "you", "your") unconditionally agree to be legally bound by these Terms & Conditions ("Terms"), our Privacy Policy, our Responsible Gaming Policy, and any additional rules, bonus terms, or game-specific conditions published on the ke99 Platform from time to time.

These Terms constitute a binding legal agreement between you and ke99. If you do not accept any part of these Terms, you must immediately cease using the Platform and, if applicable, close your account.

ke99 reserves the right to update or amend these Terms at any time. Continued use of the Platform after any amendment is posted constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for changes.

Eligibility

Access to and use of the ke99 Platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and maintained throughout your use of the Platform:

• You must be at least 21 years of age. ke99 strictly prohibits access by any person under the age of 21, in accordance with responsible gambling best practice applicable to the Bangladesh market.
• You must be a human individual acting on your own behalf. Registrations by automated systems, bots, or on behalf of a third party are not permitted.
• You must not be a current or former employee, contractor, director, officer, or agent of ke99, nor an immediate family member of any such person.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to your jurisdiction.
• You must not have a self-exclusion or voluntary ban active on any ke99 account, whether current or previously closed.
• You must provide accurate, current, and complete information during registration and at any point ke99 requests identity verification.

ke99 reserves the right to refuse registration, suspend, or permanently close any account where it reasonably believes that one or more eligibility requirements have not been met or have ceased to be met. Any balance held in a non-eligible account may be forfeited in accordance with applicable fraud-prevention and responsible gambling procedures.

Account Registration

Each individual player is permitted to hold exactly one (1) ke99 account. Operating multiple accounts — whether under the same identity, different identities, or through shared devices or payment methods — is strictly prohibited and constitutes grounds for immediate account suspension and forfeiture of all balances and pending bonuses.

During registration, you are required to provide a valid email address, a chosen username, a secure password, and accurate personal details including your full legal name and date of birth. ke99 may request supporting documentation to verify any information provided, including but not limited to:

• A government-issued photo ID (National Identity Card, passport, or driving licence).
• Proof of address issued within the last three months (utility bill, bank statement, or official government correspondence).
• Proof of ownership of payment methods used to fund the ke99 account, including screenshots or confirmation from bKash, Nagad, Rocket, or Upay accounts.

You are solely responsible for maintaining the confidentiality of your ke99 login credentials. ke99 strongly recommends using a unique password not shared with any other service and enabling any two-factor authentication options available on the Platform. ke99 will not be liable for any loss or damage arising from your failure to protect your account credentials.

If you suspect that your ke99 account has been accessed without your authorisation, you must contact ke99 support immediately via live chat at ke99.io. ke99 will take reasonable steps to secure your account upon notification, but cannot reverse transactions made by an unauthorised party prior to your notification where those transactions were processed using your correct credentials.

Deposits & Withdrawals

ke99 accepts deposits and processes withdrawals via the following payment methods available to players in Bangladesh: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The availability of specific payment methods may vary and is subject to change without notice.

Deposits: The minimum deposit on ke99 is ৳100. Deposits via bKash and Nagad are typically credited to your ke99 account within minutes of successful payment confirmation. Bank transfer deposits may take one to three business days to reflect, depending on the issuing bank's processing schedule. ke99 does not charge fees on deposits; however, your payment provider may apply their own transaction charges.

Withdrawals: The minimum withdrawal is ৳500. Withdrawal requests are reviewed and processed by the ke99 payments team within an average of 15 minutes during business hours (Bangladesh Standard Time, UTC+6). Requests submitted during overnight hours may take up to four hours to process. ke99 reserves the right to require identity verification before processing any withdrawal, particularly where the total withdrawal amount exceeds ৳50,000 or where account activity triggers a fraud-prevention review.

ke99 operates a return-to-source policy for withdrawals where technically possible. This means that funds deposited via bKash will ordinarily be returned to the same bKash wallet number used for the original deposit. Where a return-to-source withdrawal is not possible, ke99 may request additional verification before processing the withdrawal to an alternative payment method.

ke99 reserves the right to impose daily, weekly, or monthly withdrawal limits at its sole discretion, including as part of responsible gambling measures. Any applicable limits will be communicated clearly to the affected player via the ke99 account dashboard or by the support team.

Bonuses & Promotions

ke99 offers a range of bonuses and promotions to both new and existing players, including but not limited to: welcome deposit bonuses, reload bonuses, free spins, cashback offers, referral rewards, VIP loyalty rewards, and seasonal promotions tied to the Bangladesh cultural and sporting calendar (including Eid, Pohela Boishakh, Victory Day, BPL season, and T20 World Cup events).

All bonus offers are subject to the following general conditions, in addition to any specific terms published alongside each individual offer:

• Wagering Requirements: Bonuses must be wagered a specified number of times before any associated winnings can be withdrawn. The applicable wagering multiplier is stated in the terms of each individual promotion.
• Time Limits: Bonus funds and free spin rewards expire after the period specified in the relevant promotion. Expired bonuses and associated winnings are automatically forfeited.
• Game Restrictions: Certain games may be excluded from bonus wagering, or may contribute at a reduced rate (e.g., live casino games may contribute at 10% toward wagering requirements while slots contribute at 100%). Contribution rates are specified in each promotion's terms.
• One Bonus at a Time: Unless explicitly stated otherwise, only one active bonus may be held in a ke99 account simultaneously. Players may not combine bonus offers unless a specific promotion explicitly permits stacking.
• Bonus Abuse: ke99 reserves the right to cancel any bonus and void associated winnings if it reasonably concludes that a player has engaged in bonus abuse, including low-risk hedging strategies designed to clear wagering requirements with minimal risk.

ke99 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Changes will not affect bonus funds already credited to a player's account and actively being wagered at the time of the change.

Game Rules & Fair Play

All games offered on the ke99 Platform — including live casino tables powered by Evolution Gaming, Pragmatic Play Live, and Ezugi; slot titles from Pragmatic Play, NetEnt, Microgaming, and Spribe; and any other game content — are governed by the rules of the respective game provider. In the event of any conflict between ke99's general Terms and a game provider's specific rules, the game provider's rules take precedence for the purposes of determining the outcome of a specific game round.

ke99 uses certified random-number generation (RNG) systems and live-dealer technology to ensure that all game outcomes are fair, unpredictable, and not subject to manipulation by ke99, the game providers, or any player. ke99's fair play certification is conducted by independent third-party auditors.

In the event of a technical malfunction, game error, or disconnection during a game round, ke99's standard policy is to void the affected round and return the staked amount to the player's account. ke99 reserves the right to investigate any disputed round and apply the game provider's outcome logs as the authoritative record. Decisions made by ke99's dispute resolution team in respect of game outcomes are final.

Prohibited Activities

The following activities are strictly prohibited on the ke99 Platform. Engaging in any prohibited activity may result in immediate account suspension, permanent closure, forfeiture of all account balances and pending bonuses, and reporting to relevant authorities where applicable:

• Registering more than one account, whether under the same or different personal details.
• Providing false, misleading, or incomplete information during registration or verification.
• Using the Platform while under the age of 21.
• Using automated software, bots, scripts, or any artificial intelligence tools to place bets, spin slots, or otherwise interact with the Platform in a non-human manner.
• Colluding with other players in live casino games or sports betting to gain an unfair advantage.
• Exploiting software bugs, errors, or glitches to obtain winnings that would not have been generated under normal game conditions.
• Engaging in any form of bonus abuse, including systematic low-risk wagering designed solely to meet wagering requirements.
• Depositing or withdrawing funds on behalf of a third party, or using payment methods not registered in your own name.
• Engaging in any activity that constitutes money laundering, fraud, or financing of illegal activities through the ke99 Platform.
• Attempting to reverse-engineer, decompile, or otherwise access the underlying code or algorithms of any ke99 game or Platform feature.

Intellectual Property

All content on the ke99 Platform, including but not limited to the ke99 brand name, logo, website design, graphics, game interfaces, promotional materials, text, and software, is the exclusive intellectual property of ke99 or its licensed content providers. No part of the Platform may be copied, reproduced, distributed, published, transmitted, displayed, or exploited in any form without the prior written permission of ke99.

Game content provided by Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and other studio partners remains the intellectual property of those respective studios and is licensed to ke99 for display on the Platform. Players are granted a limited, non-exclusive, non-transferable licence to access and use game content for personal, non-commercial entertainment purposes only.

Limitation of Liability

To the fullest extent permitted by applicable law, ke99 excludes all liability for direct, indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, the ke99 Platform. This includes, without limitation:

• Loss of funds resulting from gambling activity on the Platform.
• Technical failures, including server downtime, connectivity issues, or software errors not caused by ke99's gross negligence.
• Unauthorised access to your account resulting from your failure to maintain the security of your login credentials.
• Actions taken by ke99 in good faith to enforce these Terms, including account suspension or balance forfeiture following a legitimate investigation.
• Losses arising from your reliance on information, odds, or statistics displayed on the Platform, which are provided for informational purposes and may contain errors.

ke99's total aggregate liability to any individual player, for any cause of action, shall in no event exceed the total amount deposited by that player in the thirty (30) days immediately preceding the event giving rise to the claim.

Privacy & Data

ke99's collection, storage, and use of your personal data is governed by the ke99 Privacy Policy, which forms an integral part of these Terms & Conditions. By accepting these Terms, you also accept the ke99 Privacy Policy. The Privacy Policy details the categories of personal data collected, the purposes for which data is processed, your rights as a data subject, and how ke99 protects your information.

ke99 does not sell your personal data to third parties. Data is shared only with service providers necessary for the operation of the Platform (including payment processors, identity verification services, and game providers) and only to the extent required for those services. ke99 maintains 256-bit SSL encryption across all data transmissions on the Platform.

For full details, please review the ke99 Privacy Policy.

Responsible Gaming

ke99 is firmly committed to promoting responsible gambling among all players on the Platform. ke99 provides the following responsible gambling tools, all of which are available free of charge to any registered player:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their ke99 account. Limits take effect immediately upon setting. Increases to existing limits are subject to a 24-hour cooling-off period.
• Session Time Limits: Players may set a maximum session duration, after which they will be automatically logged out of the Platform.
• Reality Checks: Players may activate periodic on-screen reminders displaying session duration and net gaming activity.
• Cooling-Off Period: Players may request a temporary account suspension of between 24 hours and 6 weeks by contacting ke99 support.
• Self-Exclusion: Players who feel they need a longer break from gambling may request a self-exclusion period of 6 months, 1 year, or permanently. Self-exclusion requests are processed within 24 hours. Self-exclusion cannot be reversed before the chosen period expires.

ke99 is a 21+ platform. We take our responsibility to prevent underage gambling seriously and employ both technical and manual age-verification processes. For full information on our responsible gaming commitment, please visit our Responsible Gaming page.

Amendments to These Terms

ke99 reserves the right to amend these Terms & Conditions at any time. When material changes are made, ke99 will publish the updated Terms on the Platform with a revised "Last Updated" date. For significant changes, ke99 may also notify registered players via email or an in-platform notification.

Your continued use of the ke99 Platform after any amendment is posted constitutes your binding acceptance of the revised Terms. If you do not agree with any amended Terms, you must stop using the Platform and may request account closure by contacting ke99 support.

Governing Law & Dispute Resolution

These Terms & Conditions shall be construed and interpreted in accordance with applicable law. In the event of any dispute arising out of or in connection with these Terms or your use of the ke99 Platform, ke99 strongly encourages players to contact the ke99 support team in the first instance so that the dispute may be resolved informally and promptly.

ke99's customer support team is available 24/7 via live chat on the Platform and will endeavour to respond to all dispute notifications within 48 hours. Where a dispute cannot be resolved through the informal process, it will be referred to ke99's formal dispute resolution procedure, the details of which are available upon request from the ke99 support team.

ke99's decisions in respect of disputes relating to game outcomes, bonus eligibility, and account actions taken pursuant to these Terms are final, subject only to any applicable formal dispute process.

Contact Information

If you have any questions about these Terms & Conditions, or wish to exercise any rights described herein, please contact the ke99 support team using the following details:

• Live Chat: Available 24/7 inside the ke99 Platform at ke99.io
• Email: [email protected]
• WhatsApp: +880 1700 000 000

ke99 support operates in English and is available every day of the year, including Bangladesh public holidays such as Eid, Victory Day, and Independence Day. Average live chat response time is under two minutes during peak hours (09:00–00:00 BST, UTC+6).