Responsible Gaming
at ke99
ke99 believes that gambling should always be an enjoyable leisure activity, not a source of stress or financial hardship. This page outlines the tools, policies, and support resources that ke99 provides to every Bangladesh player to help them stay in full control of their gaming activity — at all times.
Playing Safe is Always the Priority
ke99 is Bangladesh's premier online casino and sports betting platform, and we take our responsibility to players seriously. We have built responsible gaming principles into the foundation of our platform — not as an afterthought, but as a core part of how ke99 operates every single day.
For players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all of Bangladesh, ke99 provides a suite of practical tools that put you in direct control of how you gamble. These include deposit limits, session time-outs, cooling-off periods, and full self-exclusion options — all accessible directly from your ke99 account at any time, free of charge.
Gambling at ke99 is strictly for adults aged 21 and above. We use robust age-verification processes during registration and at the point of withdrawal to ensure that only eligible adults can access the platform. Under no circumstances will ke99 knowingly allow a person under 21 years of age to hold or use an account.
If you feel that gambling is no longer fun, or that it is causing financial or emotional stress, please use the tools on this page or contact ke99 support immediately. Getting help early makes a real difference.
The Six Pillars of Responsible Gaming at ke99
These principles guide every decision ke99 makes about how gambling products are designed, marketed, and made available to players in Bangladesh.
ke99 verifies the age and identity of every player at registration using National ID cards and other accepted documents. Players under 21 years of age are permanently prohibited from accessing any ke99 product. Age checks may also be repeated at withdrawal stage. ke99 reports any attempt by minors to access the platform.
Every ke99 account holder can set a daily, weekly, or monthly deposit limit directly from their account settings. Once set, a deposit limit takes effect immediately and cannot be increased for a cooling-off period of 24 hours. Decreasing a limit takes effect immediately. ke99 recommends setting a deposit limit before you start playing.
ke99 allows players to set session reminders and hard time limits. When a session time limit is reached, the platform will automatically log you out and require a deliberate opt-in before resuming play. You can also activate a reality-check notification that appears on screen at regular intervals to remind you how long you have been playing and how much you have spent.
If you feel you need a break from gambling but are not ready for a full self-exclusion, ke99 offers cooling-off periods of 24 hours, 7 days, 30 days, or 90 days. During a cooling-off period your account remains open but all deposit and wagering functionality is suspended. ke99 will not send you any promotional communications during a cooling-off period.
Players who feel they need a longer break can request self-exclusion for periods of 6 months, 1 year, 3 years, or permanently. Self-exclusion is irreversible for the duration of the chosen period — ke99 will not reinstate access upon request during an active exclusion. ke99 will delete or suppress your marketing contact data for the full duration. Self-exclusion requests are processed within 24 hours.
ke99's English-language support team is available 24 hours a day, 7 days a week, 365 days a year — including during Eid, Pohela Boishakh, Victory Day, and all Bangladesh public holidays. If you are concerned about your gambling or that of someone you know, contact ke99 support immediately via live chat. Our team is trained to listen without judgement and to activate protective tools on your behalf.
How to Use ke99's Responsible Gaming Tools
Every tool listed below is available to all ke99 account holders at no cost. Contact ke99 live chat support at any time to activate or adjust any of these tools on your account.
Log in to your ke99 account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Choose a daily, weekly, or monthly limit in Bangladeshi Taka (৳). The limit applies immediately to all payment methods including bKash, Nagad, Rocket, and Upay. To reduce your limit, the change takes effect instantly. To increase it, a mandatory 24-hour review period applies.
Under Account Settings → Responsible Gaming → Session Controls, you can set a maximum session duration in minutes or hours. When the time limit expires, ke99 will display a full-screen notification and log you out automatically. You can also enable reality-check pop-ups that appear every 15, 30, or 60 minutes during an active session to show your session time and net position.
Contact ke99 live chat or email [email protected] to request a cooling-off period of 24 hours, 7 days, 30 days, or 90 days. Once activated, you will not be able to deposit or place bets for the full duration of the period. Your account will remain open and your balance will be preserved. Cooling-off periods cannot be shortened once applied.
To self-exclude, contact ke99 support via live chat and state clearly that you wish to self-exclude, along with the duration you are requesting (6 months, 1 year, 3 years, or permanent). ke99 will process the exclusion within 24 hours and confirm by email. During exclusion, all marketing communications are suppressed, your account cannot accept deposits, and ke99 will actively refuse attempts to re-register using the same personal details.
ke99 provides every registered player with full access to their complete betting and transaction history. Under Account Settings → Transaction History, you can review all deposits, withdrawals, bets placed, games played, and bonuses claimed. Reviewing your history regularly is one of the most effective ways to stay aware of your gambling activity and keep it within a budget you are comfortable with.
If you wish to permanently close your ke99 account, contact ke99 support via live chat or email. Account closure is processed within 48 hours. Any remaining balance will be returned to your registered bKash or Nagad wallet before the account is closed. Permanent account closure is distinct from self-exclusion — if problem gambling is the reason for closure, ke99 strongly recommends choosing self-exclusion instead so that re-registration using the same details is prevented.
Is Your Gambling Still Under Control?
The following questions are designed to help you reflect honestly on your gambling habits. They are not a clinical diagnostic tool — they are intended to prompt self-awareness. If you answer "Yes" to three or more of these questions, ke99 strongly encourages you to contact our support team or activate one of the protective tools listed above.
Problem gambling affects people of all backgrounds and income levels across Bangladesh. Recognising the early signs is the most important step toward getting back in control. There is no shame in seeking help — ke99 support is confidential, non-judgmental, and available around the clock.
ke99 support is available 24/7 via live chat inside the platform. If you are concerned about your gambling right now, please reach out immediately. Our team will activate any protective tool you need, often within minutes of your request.
If you answered "Yes" to question 10, please seek immediate help from a qualified mental health professional or contact emergency services. ke99 support can also signpost you to appropriate resources.
Keeping ke99 Safe for Everyone
ke99 takes additional steps to identify and protect players who may be at elevated risk of harm, including underage individuals, players showing signs of problem gambling, and players in financial distress.
ke99 verifies the age of every player at registration. Accounts flagged as potentially underage are suspended immediately and investigated. ke99 will void all transactions on any account found to belong to a person under 21 years of age and report the matter in accordance with applicable obligations.
ke99 monitors player activity for behavioural patterns associated with problem gambling — such as rapidly escalating bet sizes, loss-chasing behaviour, and unusual deposit frequency. When such patterns are detected, ke99 may proactively contact the player, apply temporary protective measures, or recommend responsible gaming tools.
Players who have activated a cooling-off period, self-exclusion, or account closure will be immediately removed from all ke99 marketing lists. ke99 will not send bonus offers, promotional SMS messages, or email campaigns to any player whose account is in a protective state, for the full duration of that state.
If you are a family member or friend who is concerned about someone else's gambling at ke99, please contact our support team. ke99 will treat such reports with the utmost seriousness and confidentiality. While ke99 cannot share account-specific data with third parties, we can take internal protective steps in response to a credible concern report.
Getting Help and Support
If you or someone you know is experiencing difficulty with gambling, the following support options are available to players in Bangladesh. All ke99 support channels are free, confidential, and available in English.
The fastest way to activate any responsible gaming tool on your ke99 account is via live chat, available 24/7 inside the ke99 platform. Simply open the chat window and tell the support agent that you need help with responsible gaming. The agent will guide you through the available options and activate whichever tool is most appropriate for your situation, with no questions asked and no judgement.
You can also contact ke99's responsible gaming team by email at [email protected]. Please include your ke99 username and a brief description of the help you are looking for. ke99 will respond to all responsible gaming email requests within 24 hours. Email is a good option if you prefer a written record of the steps being taken on your account.
ke99 support is also reachable via WhatsApp at +880 1700 000 000. This number is for text-based support only. Please note that this is a ke99 support channel — it is not an external helpline. If you require independent counselling for problem gambling, please seek qualified professional support in your area.
ke99 strongly encourages players experiencing serious gambling-related difficulties to seek support from a qualified mental health professional. In Bangladesh, mental health services are available through government hospitals in Dhaka, Chittagong, Sylhet, and other major cities. Your family physician can also provide referrals to appropriate counselling services. ke99 support can help signpost you to relevant resources upon request.
Play Smart. Play Responsibly.
ke99 offers a world-class gaming experience for players across Bangladesh. When you are ready to play, do so with the confidence that our responsible gaming tools are always there to keep you in control.
21+ only. Gambling should be entertaining, not a financial strategy. ke99 promotes responsible gaming for all Bangladesh players. If gambling is causing you harm, contact our 24/7 support team immediately.